top of page
f.png

Pet & Vet

Product Designer

Group 375.png

PROBLEM STATEMENT

Pet owners often face difficulties in managing their pet care needs, from buying the right
products to scheduling and keeping track of veterinarian appointments. 

Clip path group.png

THE GOAL

Design a user-friendly appointment system with local clinic integration and a clear calendar display. Pet owners can easily book, reschedule, or cancel appointments.

Key features:

  • Automated reminders for tracking

  • Instant notifications for quick responses

  • Streamlined process for a better pet care experience

Group 377.png

USER RESEARCH

Moderated Interview

2 Men 

1 Woman 

Google Form Questionnaire

10 answers 

40-minute interviews were conducted with users to understand their current approach to scheduling veterinary or pet shop appointments for their pets.

 

The interview questions were designed based on prior research conducted with pet owners in Portugal, ensuring alignment with local needs and behaviors. The interview participants were selected to reflect the product’s target audience, tech-savvy individuals aged 25 to 35. Additionally, a wireframe developed through competitor analysis was presented to participants for usability testing and feedback.

Group 378.png

SEARCH FIDINGS

Our search team identified the final subscribers (end users) facing significant problems with their CSPs. These issues were primarily related to service quality, connection speed, and network reliability.

 

By pinpointing these users, we focused on understanding their pain points and designing targeted interventions to enhance their experience and reduce churn risk.

Clip path group.png

KEY INSIGHTS

50%

Schedule

50%

Track informations

Users have problem for matching schedules to take their pets to vet.

Track their pets vaccine on notebook

70%

Agenda Conflicts

Users had to cancel VET appointments due agenda conflicts.

Group 374.png

KEY INSIGHTS

Communication

Users don’t feel comfortable talking with attendants(phone/person)

Costs

Users Feel concerned about the extra costs that they might have during the pet appointment

Group 376.png

USER STORIES

Group 381.png
Group 380.png

APP MAP

The App Map is directly based on the User Stories, focusing on the key needs of pet owners, such as easy appointment scheduling, reminders, and managing appointments. Each feature is designed to ensure a smooth and intuitive user experience, reflecting the core pain points identified in the research.

Group 383.png

SOLUTIONS

Aligment

Integration with local veterinary clinics

Expectations

Feedback feature
Estimated costs

Flexibility

Integration phone calendar

Group 382.png

STYLE GUIDE

Group 386.png

Title

Poppins 20

Line Height 28

Body

Roboto 14

Line Height 20

image 190.png

HIFI MOCKUP

Group 389.png

LESSONS LEARNED

User Research is the key

Understanding real user pain points helped shape a solution that meets their needs, like easy appointment booking and reminders.

Simplify

Users want a straightforward, intuitive interface that avoids clutter and makes booking quick and easy.

Core Features First

Prioritize the essential functions (like booking and reminders) before adding extra features to ensure a smooth user experience.

Group 391.png

NEXT STEPS

Different Devices

Ensure the app works smoothly on all devices, especially mobile. Prioritize responsive design and accessibility.

Scalabi-
lity

Expand the system to include more local clinics, ensuring a broader reach for pet owners.

User Feedback

Continue gathering feedback from users during further testing phases.

Group 390.png
bottom of page